Refunds & Return Policy

Viranno's Commitment to Your Satisfaction

Shipping Information — Viranno

At Viranno we are committed to providing a smooth and reliable shopping experience and are proud to offer free shipping on all orders. Please review the information below to understand how we process and deliver your purchases.

Order Processing
Orders are generally processed within 1–3 business days after payment confirmation. During holidays, promotional campaigns, or periods of high order volume, processing times may extend up to 7 business days. We make every effort to process orders as quickly as possible while maintaining quality and accuracy.

If our system identifies any issues with your order, our customer support team will contact you by email within 3 business days to resolve the matter. Viranno reserves the right to cancel or refuse any order when necessary, including cases involving incorrect information or suspected fraud. If you notice an error in your order details, please contact us at contactviranno@gmail.com within 3 business days of placing your order so we can assist you promptly.

Delivery timeframes are estimates only and may vary depending on destination, shipping carrier performance, customs clearance, or other external factors beyond our control. While we strive to meet expected delivery windows, delays may occasionally occur and we appreciate your patience and understanding.

Once an order has been handed over to the shipping carrier, responsibility for transportation lies with the carrier. Tracking information will be provided when available so you can monitor the progress of your shipment.

Lost, Stolen, or Delayed Packages
After a parcel has been transferred to the carrier, it is outside the direct control of Viranno. Viranno is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If you experience delivery issues, we recommend contacting the shipping provider directly. Our support team remains available to guide and assist you where possible.

60 Day Money Back Guarantee
Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 60 days of receiving your order. Once a return is approved, items must be shipped back within 2–5 days. Please note that certain items may not be eligible for return or refund where applicable. Refunds cannot be issued for non-eligible or non-returnable items. Additional return instructions will be provided by our support team.

Policy Updates
Viranno reserves the right to modify or update this shipping policy at any time without prior notice. By purchasing and continuing to use Viranno products, customers acknowledge and accept this policy. We encourage customers to review this page periodically to stay informed of any changes that may affect their orders.